The Talent Shortage in Australia: Why Choosing the Right Outsourcing Partner Matters
Australia’s ongoing talent and skills shortage continues to challenge organisations across industries. A recent Robert Half study found that 89% of employers are concerned about securing top-tier talent to drive growth. This pressure has made business process outsourcing (BPO ) a strategic choice for many companies. According to IBISWorld , Australia hosted 36,428 BPO providers in 2024 , reflecting a steady 3.2% growth since 2019. Yet with so many options, the choice of partner is critical. The right outsourcing provider ensures efficiency and long-term alignment, while the wrong one can lead to costly setbacks. Why Outsourcing Is Moving from Trend to Strategy The numbers tell the story. According to IBISWorld, Australia is home to more than 3 6,000 BPO (business process outsourcing) companies , with steady growth over the last five years. That expansion reflects how businesses are recognising outsourcing as a pathway to resilience, agility, and access to specialised skills. F...